Shipping Policy

Shipping & Delivery Policy

Last Updated: January 19, 2026

At bajarcart.com ("we", "us", "our", "Platform"), we aim to deliver your orders as quickly as possible while ensuring safety and quality. This Shipping & Delivery Policy outlines our delivery process, timelines, charges, and related terms in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, and applicable laws.

1. Service Areas

- We currently deliver in **all Maharashtra city and surrounding areas** (including Pimpri-Chinchwad, Hadapsar, Wakad, Baner, Kothrud, Viman Nagar, Kharadi, etc.).

- Delivery availability is shown at checkout based on your pin code.

- We may expand to more areas in Maharashtra in the future. Check the App/Website for updates.

2. Delivery Timelines

- We strive for **ultra-fast delivery** – most orders are delivered in **minutes** (typically 10-45 minutes depending on distance, traffic, and order preparation time).

- Estimated delivery time is displayed at checkout and may vary due to:

- Traffic conditions

- Weather

- Order volume

- Availability of delivery partners

- Public holidays or unforeseen events

- We do not guarantee a fixed delivery time (e.g., no "10-minute" promise) to prioritize the safety of our delivery partners and comply with government guidelines.

3. Delivery Charges

- **Free Delivery**: On orders above **₹199** (or as per current promotions).

- **Delivery Fee**: Below ₹199 – nominal fee of **₹20-₹49** (shown at checkout).

- Additional charges may apply for:

- Heavy/bulky items (e.g., 5L+ water cans, large packs)

- Special handling (e.g., fragile items)

- Express/priority delivery (if available)

- Delivery fees are non-refundable in case of order cancellation after dispatch.

4. Order Fulfillment & Delivery Process

- Orders are prepared from our **dark stores/warehouses** in your vicinity for fastest dispatch.

- Once prepared, your order is assigned to a delivery partner.

- You will receive real-time tracking updates via App/Website/SMS.

- Delivery is attempted to the provided address. If the recipient is unavailable, we may:

- Attempt re-delivery (limited attempts)

- Leave at a safe location (with your consent)

- Return to store (charges may apply)

- For perishable items, ensure someone is available to receive the order promptly.

5. Delivery Conditions & Responsibilities

- You must provide accurate address and contact details.

- Delivery partner will hand over the order to you or your authorized person (e.g., security guard with your permission).

- Check the order immediately upon receipt for any discrepancies (missing/damaged items).

- Report issues within **2 hours** of delivery (see Refund & Return Policy).

- We are not responsible for theft, misuse, or spoilage after successful delivery.

6. Special Cases

- **Cash on Delivery (COD)**: Available in select areas; exact change preferred.

- **Night Delivery**: Available in limited slots (extra charges may apply).

- **Force Majeure**: Delays due to natural calamities, strikes, government restrictions, or other uncontrollable events are not liable for compensation.

7. Tracking & Support

- Track your order in real-time via the App/Website.

- For any delivery-related queries, contact us at support@bajarcart.com or 9834985191

8. Changes to Policy

We may update this policy from time to time. The latest version will be posted here. Continued use after changes constitutes acceptance.

Questions? Reach us:

Email: support@bajarcart.com

Phone:9834985191

Address: Ch. sambhajinagar Aurangabad Maharashtra

Thank you for choosing bajarcart.com – Your quick local delivery partner!

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