Refund Policy

Refund Policy

Last Updated: January 19, 2026

At bajarcart.com ("Platform", "we", "us", "our"), we strive to ensure 100% customer satisfaction with every order. This Refund Policy outlines our approach to refunds, returns, replacements, and cancellations in compliance with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, and applicable laws.

1. Order Cancellation

- You may cancel your order **before it is dispatched/picked** from our store/warehouse.

- Once the order is dispatched, cancellation is generally not possible.

- Cancellation requests can be made via the App/Website → My Orders → Cancel Order.

- In case of successful cancellation, refund (if payment already made) will be processed within **3-7 working days** to the original payment method.

2. Returns & Replacements – General Guidelines

We have a customer-friendly policy, but due to the nature of grocery & perishable items, returns are limited.

- **Perishable/Fresh Items** (Fruits, Vegetables, Dairy, Bakery, Meat, Flowers, etc.):

- Generally **non-returnable & non-refundable** except in cases of major quality issues (rotten/spoiled/damaged at the time of delivery).

- Issues must be reported **immediately upon delivery** (preferably within **30 minutes to 2 hours**) with clear photos/videos as proof.

- We may offer **partial/full refund** or **replacement** (where feasible) at our sole discretion.

- **Non-Perishable/Packaged Items** (Groceries, Snacks, Household, Personal Care, etc.):

- Return/Replacement allowed within **7 days** of delivery if:

- Product is damaged/defective/expired/leaked at the time of delivery

- Wrong item delivered

- Product does not match the description

- Item must be **unopened/unused** (where applicable) with original packaging.

- Raise request via App → My Orders → Return/Replace with photos.

- **Exceptions**:

- Hygiene & personal care items (underwear, cosmetics opened, etc.), baby food (opened), medicines, etc. are **strictly non-returnable**.

- Products with specific manufacturer return policies will follow those terms.

3. How to Raise a Refund/Replacement Request

1. Go to **My Orders** in the App/Website.

2. Select the order and choose **Report Issue** / **Return / Replace**.

3. Upload clear photos/videos of the issue (mandatory for approval).

4. Submit within the applicable time window mentioned above.

5. Our team will review and respond within **24-48 hours**.

4. Refund Process & Timelines

- Once approved, refunds are processed to the **original payment method** (Card/UPI/Netbanking/Wallet).

- **Refund Timelines**:

- Prepaid orders: 3-10 working days (depending on bank/gateway).

- Cash on Delivery (COD) orders: Refund via Bank Transfer/UPI or Platform Credit (at our discretion) within 5-7 working days.

- In case of partial refunds (e.g., for few faulty items), only the affected amount is refunded.

- Platform credits/coupons (if issued) are non-transferable and valid for limited time.

5. Delivery Issues (Missing/Wrong/Damaged Items)

- Report within **2 hours** of delivery with proof.

- We may offer:

- Refund for missing/wrong items

- Replacement (where possible)

- Partial refund for damaged items

6. Force Majeure & Limitations

We are not liable for refunds in cases of delay/non-delivery due to force majeure (natural calamities, strikes, government restrictions, traffic issues beyond control, etc.).

7. Grievance Redressal

If you are not satisfied with the resolution:

- Contact our Grievance Officer at: grievance@bajarcart.com

- We will address as per timelines under Consumer Protection Act.

8. Changes to Refund Policy

We may update this policy from time to time. The latest version will be available on this page. Continued use of our services after changes constitutes acceptance.

For any questions, reach us at:

Email: support@bajarcart.com

Phone: 9834985191

Address: Ch. Sambhajinagar Aurangabad, Maharashtra, 431133

Thank you for shopping with bajarcart.com!

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