Return Policy

Refund & Return Policy

Last Updated: January 19, 2026

At bajarcart.com ("we", "us", "our", "Platform"), we are committed to your satisfaction. This Refund & Return Policy explains our process for refunds, returns, replacements, and cancellations. It complies with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, and applicable laws.

1. Order Cancellation

- You can cancel your order **only before it is picked/dispatched** from our dark store/warehouse.

- Cancellation requests can be made through the App/Website → My Orders → Cancel.

- Once dispatched, cancellation is not allowed (as delivery is ultra-fast).

- For successful cancellations, full refund (if prepaid) will be processed to the original payment method within **3-7 working days**.

2. Returns, Replacements & Refunds – Category Wise

Due to the nature of quick commerce and perishable goods, returns are limited.

**A. Perishable & Fresh Items**

(Fruits, Vegetables, Dairy, Bakery, Meat, Fish, Ready-to-Eat, Flowers, etc.)

- Generally **non-returnable and non-replaceable** after delivery acceptance.

- Exceptions: Major quality issues (rotten, spoiled, damaged, or expired at delivery time).

- Must report **immediately upon delivery** (within **30 minutes to 2 hours**) via App → My Orders → Report Issue.

- **Mandatory**: Upload clear photos/videos as proof.

- We may offer:

- Partial/full refund

- Replacement (if stock & logistics allow)

- At our sole discretion

**B. Non-Perishable & Packaged Items**

(Groceries, Snacks, Household, Personal Care, Staples, etc.)

- Return/Replacement allowed within **7 days** of delivery only if:

- Product is damaged, defective, leaked, expired, or wrong item delivered

- Does not match description

- Item must be **unopened/unused** with original packaging & bill.

- Raise request via App → My Orders → Return/Replace with photos.

- Exceptions: Opened hygiene products (cosmetics, sanitary items), baby food (opened), medicines, etc. are **non-returnable**.

3. How to Raise a Return/Refund Request

1. Open the App/Website → My Orders

2. Select the relevant order

3. Choose **Report Issue** / **Return** / **Replace**

4. Select reason & upload clear photos/videos (required for approval)

5. Submit within the time window mentioned above

6. Our team reviews and responds usually within **24-48 hours**

4. Refund Processing & Timelines

- Approved refunds processed to **original payment method** (UPI/Card/Netbanking/Wallet).

- **Timelines**:

- Prepaid orders: 3-10 working days (depending on bank/payment gateway)

- Cash on Delivery (COD) orders: Refund via Bank Transfer/UPI, Platform Credit (Zepto Cash-like), or Coupon (at our discretion) within 5-7 working days

- Partial refunds issued for affected items only.

- Platform credits/coupons are non-transferable and have validity period.

5. Delivery-Related Issues

(Missing items, wrong items, damaged packaging)

- Report within **2 hours** of delivery with proof.

- Possible resolutions: Refund for missing/wrong items, partial refund for damage, or replacement.

6. Limitations & Exclusions

- No refunds for issues reported after time limits or without proof.

- We are not liable for refunds due to force majeure (weather, strikes, government actions, traffic, etc.).

- Abuse of policy (frequent false claims) may lead to account restrictions.

7. Grievance Redressal

Unsatisfied with resolution?

Contact Grievance Officer:

Email: grievance@bajarcart.com

We respond as per Consumer Protection Act timelines.

8. Policy Updates

We may revise this policy. Check this page for the latest version. Continued use after updates = acceptance.

Questions? Reach us:

Email: support@bajarcart.com

Phone:9834985191

Address: Ch. Sambhajinagar Aurangabad Maharashtra 431133

Thank you for choosing bajarcart.com!

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